Upon paying your deposit to Party Monsters Entertainer your booking will be subject to the following terms and conditions
Party Monsters Entertainers are covered with public liability insurance. All of our entertainers are freelancers and have public liability insurance and an up to date DBS check. Every member of our team undergoes a furrow recruitment process and training to make sure that all safety is amended before becoming a member of the Party Monsters Entertainer team.
All electrical equipment used is either brand new or PAT tested for safety.
Please note, for safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. This does not mean they have to be helping with the party, but they must be present should they be needed in the event of an accident arising along with our insurance to be valid. It is the responsibility of the customer to ensure this happens.
Deposits are only transferable and not refundable. During Covid-19 Law Guildines this rule does not apply and parties are refundable due to government guidelines. We will gladly try and help you find another date for your party should you need to or want to change (within 14 days of the original booking) but unfortunately if you cancel your booking you will lose your deposit.
In addition to this, if, after paying your deposit, you wish to cancel the booking, we need to be informed, in writing/email.
Please observe our cancellation policy for ALL bookings, as below:
1) Cancellations made more than 6 months in advance will lose holding deposit.
2) Cancellations made less than 6 months in advance lose 25% of the total booking fee
3) Cancellations made less than 6 weeks in advance lose 50% of the total booking fee
4) Cancellations made less than 21 days in advance lose 100% of the total booking fee
Should your booking be cancelled due to illness or for any other reason that would need you to delay your booking, the cancellation fees above will still apply, however, you will be able to reschedule your booking to an available date and time within two weeks of the original booking if on the weekend; or at any point within 2 months of the original booking if midweek (Mon-Thurs).
Booking Our Services
Please note that a party is not booked and confirmed until either a deposit has been paid by card to Party Monsters Entertainer and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking.
Please note for bank transfer payments, we require an email from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account. You will receive a confirmation from us, acknowledging payment and confirming the booking.
Please note we do not accept cheques.
Please note that until you have had a confirmation email from us acknowledging payment, our services are not booked.
Our Team Of Children’s Entertainers & Workforce
If in the unlikely event and through no fault of our own, the entertainer or services you have booked are unable to attend your event, a suitable replacement will be provided. If a replacement cannot be provided you will receive your deposit back in full. This does not apply if you are unable to go ahead with your booking, or if measures beyond our control are in effect, including but not limited to, government advice, pandemics, public protests or acts of god. In these circumstances, we will do our best to accommodate the transfer of your deposit to any other date available and for any service we provide. But, should you decide not to continue with your booking your deposit will remain non-refundable.
We reserve the right to refuse a booking or to cancel an existing booking for any reason. This includes but is not limited to, if a customer is abusive or threatening in some way, or we feel a booking might put an entertainer or staff member in a dangerous, inappropriate or uncomfortable position.
Unless you have already paid the balance in full, the remaining balance for the entertainment of service must always be paid in cash on the day to the entertainer(s)/staff.
The remaining balance for a booking is payable to the entertainer(s) on the day in cash immediately after the party entertainment is completed. Please note staff cannot accept discount vouchers & cheques.
Payment is requested straight after the entertainment is completed. We regret that the entertainer cannot be asked to wait for payment as they may have to leave straight away to get to another booking. If the entertainer is made to wait for payment longer than 10 minutes after they were booked to finish the entertainment, an additional fee of £15 is applicable and must be paid to the entertainer on the day of the party. Additional fees of £15 will be applied, for every 10 minutes extra the entertainer has to wait for payment. The entertainer cannot wait longer than 30 minutes for payment.
If the entertainer/staff is unable to wait for payment due to other commitments, or you do not have the means to pay the entertainer/staff then the payment will be processed using your deposit card plus an additional fee of £30.
Please note Party Monsters Entertainer does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.
Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range. If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the show.
By booking a party with Party Monsters Entertainer you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Party Monsters Entertainer from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Party Monsters Entertainer.
In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.
If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Party Monsters Entertainer.
Please note that, although it is extremely unlikely to happen, we reserve the right to cancel a party at any time, either before or during the party. This may include, but is not limited to, cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a party.
All parties are exclusive to Party Monsters Entertainer and all material is copyrighted and the property of Party Monsters Entertainer.
Every effort is made to ensure that your entertainer arrives at the given time. Unfortunately, we cannot accept responsibility for circumstances beyond our control.
What we need to conduct the entertainment:
Please note that with all our parties should a entertainer require a table this must be provided. Usually a trestle table (about 6ft long) is the best type of table. If your party is in a venue then usually this will be available but please do ensure that one is available or we may not be able to do the party.
We will need access to electricity. Usually, if the party is indoors this will be no problem. If your party is outside we would ask you to ensure there is access to electricity. If you are using extension cables/leads for outside then please ensure the cables are running along completely dry ground and they are not in contact with any wet or damp surfaces.
We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in.
During the party, the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time.
During our parties, we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access.
It is the responsibility of the client to inform us of any changes of venue as soon as possible in writing/email.
It is imperative, for the smooth running of your party, that the following rules are observed:
A parking space is available at your chosen venue.for the Entertainer/DJ
The entertainer is supplied with a table and power supply for his/her equipment.
If the venue is not on ground level, or is not easily accessible, please inform the office as soon as your venue is confirmed, failure to do so, may result in your party start time being delayed, or cut short.
Please note Party Monsters Entertainer does hold many events throughout the year and with so comes this agreement should you attend the event.
Once attending an event run by the “Party Monsters Entertainer” team all images taken can be used as a public image should you use any equipment at the event or through the public sector should a photo or video be taken.
All ticket sales are final and are non-refundable or transferable unless agreed by the ticket distributer (Party Monsters Entertainer). Any ticket requests within 48 hours of a chosen event will not be granted and the ticket holder should be very careful before purchasing a ticket as we cannot accept loss for but not limited too problem bookings, duplicate bookings, non adult ticket purchases as such.
All tickets must have at least one adult ticket purchased per order and this is non negotiable.
Ultimately the ticket holder (Party Monsters Entertainer) has the final say of all decisions and that decision is final.
All equipment remains the property of Party Monsters Entertainer at all times.
Party Monsters Entertainer reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.
All sizes quoted are approximate.
It is the responsibility of the client to ensure the equipment is fully supervised by a responsible adult at all times.
NO persons are allowed to enter/move/ tamper with the equipment at ANY TIME without a member of the Party Monsters team present.
NO persons under the influence of alcohol, drugs or any other intoxicating substance are allowed the use the equipment.
NO food, drink, gum, pets, toys and/or sharp implements are permitted inside the photo booth or cinema hire screens, including around the props and the guest book table.
Users of the equipment must remove glasses, jewellery, badges, any long necklaces, buckles or sharp objects.
Ensure equipment is not overcrowded. It is recommended a maximum number of 6 users can enter the photo booth or home cinema at one time. Limit numbers according to the age and size of guests using it. Try to avoid large guests and small children from using the equipment at the same time.
Prevent horseplay and ensure guests are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.
NO climbing on the seats, roof or supporting poles of the photo booth, selfie pod, mirror, DJ stand, chocolate fountain, Home Cinema Systems or any equipment used by Party Monsters Entertainer.
NO silly string, streamers, party poppers or similar ink based products in or near the equipment. These such products can stain and are difficult to remove. The cost of cleaning will be charged to the client at £30 per hour plus costs. If not removable full replacement/repair costs are liable to the client. If using face paint, please ensure this is water based and easily removed with a cloth. Staining left by face paint will result in the client being invoiced for cleaning or repair.
Users are not permitted on/in the equipment during set up until the attendant(s) has agreed it is safe to use, nor are users permitted around the equipment during the time of pack down.
Keep guests clear of all electrical connections, computers, TVs and extension leads.
The client is not permitted to move the equipment from the position it is erected/set up once the attendant(s) has left the premises.
The equipment will be supplied to the client in a clean condition and it is the responsibility of the client to ensure no one uses the equipment until the attendant arrives 30 minutes before the event start time if such arrangements have been made in regards to early setup. Failure to do so will result in the company charging the client per damaged piece of equipment.
Party Monsters Entertainer reserve the right to refuse the use of the equipment to any person contravening any of the clauses above.
Although the packages include a choice of print style, passport strips come as standard(Photo Booth) or one shot (Mirror and Pod) and unless discussed with the company before the event passport strips or one shot will be used on the night.
All of our printable equipment offers unlimited prints (restricted to a fair use policy of one print per person in the photo) these extra print outs need to be asked for on the night immediately after the photo is taken.
Party Monsters Entertainer cannot and will not force guests into displaying their photos in the guestbook, and takes no responsibility for the fullness of the guestbook at the end of the agreed hire period.
Screen sizes may vary and a 42inch screen is not guaranteed.
None of the equipment supplied by Party Monsters Entertainer can be run off of a generator of any kind. Failure to inform Party Monsters Entertainer of any power directly or indirectly from a generator will result in the equipment not being set up and no refund will be given.
SITE LOCATION, FACILITIES AND CONDUCT
Please ensure the area provided is undercover and no less than 2.5m wide x 1.5m deep x 2.5m high for all equipment.
When set up, the equipment is unable to be moved to another area and will remain in 1 area for the duration of the hire.
Client is responsible for ensuring adequate and safe 240V AC mains supply is available on delivery and throughout the hire period. The company cannot be held liable for power cuts/loss of power. No compensation will be paid for loss of use.
Should an adequate distance of power supply not be supplied it is down to the client to provide safe & electrically tested utilities in order to operate the equipment for the duration of hire.
It is the client’s responsibility to ensure the computer unit is not accessed or tampered with throughout the whole duration of the equipment being set up. Any loss of use of the equipment will not be compensated unless due to the fault of the company. Compensation is excluding any delivery charges, based on the event times/ location. No further compensation will be paid irrespective of expenses occurred.
The company reserves the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the setup site. In such a case no refund will be given and the full hire fee will be due.
The client is responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the event.
Party Monsters Entertainer reserves the right to cease operation and remove hired equipment from the site if at any time a representative of the company feels that guests or clients conduct endangers the safety of guests, clients, themselves or the safety of the equipment. In such cases, no refund will be given and full contracted fees will be due to us.
It is the client’s responsibility to ensure guests of the equipment must take photos with feet firmly on the floor & hands placed on laps. A maximum of 6 users can use the equipment at 1 time, any more users than the maximum amount entitle the users to ensure that all parties are safe whilst using the equipment at all times.
If a representative of the company feels that any user will potentially or has jeopardised the safety of others and/or the equipment they hold full rights to cease the user from re-using the equipment to ensure the risk is kept to a minimum throughout the event.
LIABILITY AND INSURANCE
The client agrees to indemnify the company for any damage or theft of Party Monsters Entertainer equipment whilst on hire. Should the client not indemnify the company of such damage/theft within 7 days, the company will commence legal proceedings.
Party Monsters Entertainer accepts no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.
The customer agrees to, and understands the following:
All persons using Party Monsters Entertainer equipment, at the customer’s event hereby gives to Party Monsters Entertainer, the right and permission to copyright and to reproduce or otherwise use any photographic portraits or pictures of any equipment user. Such use may include, but is not limited to, any social media site or magazine/leaflet for the purposes of illustration, art, promotion, advertising, trade, or for any other purpose.
Once in the public domain, the company accepts no liability for the further use, or misuse, of the photographic portraits mentioned.
All marketing material, content on the Party Monsters Entertainer website (www.party-monster.com) and material used on other platforms of marketing such as, but not limited to, social media is original content from Party Monsters Entertainer and the Director (Matthew Fuller) is the author and copyright holder. Use of copyright protected material without permission is illegal under copyright laws and will be followed with legal proceedings.
If any provision of these terms shall be unlawful, void, or for any reason unenforceable under contract law, then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforceability of any remaining provisions, or portions thereof.